Fibre Geeks

3.1. Charges and any Fixed Term will apply from the date we first provide the Services.
You must pay all charges including installation charges (if any). Charges for ourServices will generally appear on your next bill, however, there may be a time delay before some charges are billed.
3.2. We will send your bill in English to the billing address (mail/email) you give us. You must pay your account each month. If you do not receive your bill, you can log a support ticket via our website or call our account department.
3.3. Various payment methods are available. We will follow the instructions you give us on the payments form to debit amounts from your nominated bank account, debit card or credit card.
3.4. If you have more than one Service, any payment may be applied towards anyoutstanding amount for any Service.
3.5. If you do not pay all charges by the due date, we may suspend the Services or convert your account from a monthly plan to a pay as you go, or end this Agreement. We may also charge a late payment fee or instruct a debt-collection agency to collect the overdue amount (including fees levied by the debt collection agency).
3.6. Services:
Upgrades/Downgrades: R 250.00
Installation/Setup: (Frogfoot) R 1 840.00
Re-Activation: (Frogfoot) R 1 840.00
On Site Support: (All FNO’s) R 800.00 ph (or part thereof)
3.7. All prices are inclusive of 15% VAT.
3.8. Pricing will automatically increase with a maximum of 10% or inflation based.
3.9. It remains the clients responsibility to ensure billing details are correct.

4.1. Some Services require you to pay a deposit before use.
4.2. We will do a credit assessment based on the information you give us on your application, online or by phone and will use this to set credit limits on your account. You may be able to increase your credit limit by paying a deposit.
To change your credit limit, contact Accounts.
4.3. If you reach your credit limit in any month we may suspend your account until you bring your balance below your credit limit.
4.4. We may use your deposit for payment of your account if:
(i) you have not paid a due amount and we have suspended the Service; or
(ii) you have not returned our equipment after a Service is cancelled or suspended.

8.1. If you end any Openserve service before 12 months an early termination fee of R2785 will apply on any packages.
8.2. If you end any Frogfoot service before 12 months an early termination fee ofR1840 will apply on any packages.
8.3. If you end all Services, then this Agreement will automatically end and we mayclose your account. On closing your account, outstanding charges areimmediately payable.
8.4. We can end this Agreement or any Service at any time. We will use our bestendeavours to give you reasonable notice of the termination, but we are notrequired to give you this notice in all circumstances.
8.5. When this Agreement ends it is your responsibility to cancel any paymentarrangements you have set up.

9.1. We are not liable (whether for breach of contract, negligence or any otherliability arising under or in relation to the Agreement) for any actions by us or anyone who works for us, except to the extent that such liability cannot beexcluded under RSA law.
9.2. Subject to this clause 9, any liability will be limited to R20,000 per incident and up to a maximum of R40,000 for any number of incidents within a 12-monthperiod.
9.3. We are not liable to you or Other Users for any loss of business, revenue,profits or anticipated savings, lost or corrupted data, or any indirect orconsequential loss.
9.4. We are not liable to you or Other Users:
(a) for the temporary non-availability of our network;
(b) for loss, late receipt or non-readability of any communication;
(c) for any defects, malfunctions or delays in any way related to the provisionof content;
(d) for any products or services you order from third parties using the Services;or
(e) for failures to provide a Service if it is outside of our control.
9.5. This clause 9 continues to apply after this Agreement has ended.

10.1. We may monitor your Services and record any calls to Support for training, financial control, quality control or legal purposes.
10.2. You must give us correct and complete information and notify us of any changes.
10.3. Your account details may be used to verify your identity – you must keep them safe. Your passwords are confidential and must be kept secret.
10.4. We may share your account information, call data and content of traffic with third parties for credit checking, security, fraud prevention, identity verificationor if we are required to disclose it to a government or law enforcementagency.
10.5. If you consent, we may share your account information with our business partners. You may be contacted by mail, telephone, SMS, fax or email aboutany goods, services or promotions we think may interest you.
11. If you want to make a complaint/dispute
11.1. If you have a complaint, please contact Support.
11.2. This Agreement is governed by RSA federal laws. All disputes are subject to the exclusive jurisdiction of the High Courts of South Africa.
11.3. Failure to exercise any right under this Agreement will not prevent a party fromtaking further action.

11.1. If you have a complaint, please contact Support.
11.2. This Agreement is governed by RSA federal laws. All disputes are subject to the exclusive jurisdiction of the High Courts of South Africa.
11.3. Failure to exercise any right under this Agreement will not prevent a party from taking further action.

13.1. Content is information, communications, images and sounds, software andany other electronically-stored material accessible, received or distributedthrough the Services.
13.2. You must not access age-restricted content if you are below the specified age.You must not show or send age-restricted content to anyone below thespecified age.
13.3. We are not responsible for, nor endorse, content that is accessible through the Services. You are solely responsible for determining the suitability of allaccessed content.
13.4. We may set size limits for transmission of emails and individual storagecapacity.
13.5. Content downloaded through the Services may be subject to copyright orother intellectual property rights. Unless authorised, you may not re-sell, redistribute or relay any downloaded content or use it in a way thatcontravenes any copyright/IP rights.
13.6. Downloading or saving content is at your risk and we accept no responsibilityfor corruption, loss or damage to your equipment. We are not liable for anytechnical problems arising from use of content or for anydelay/non-transmission of content.
13.7. We may, without notice, deny access to, remove or modify any defamatory,offensive, indecent, objectionable or illegal content or content that mayinfringe third party intellectual property rights. We may remove any content forlegal/ regulatory reasons.

14.1. If replacement or maintenance of the equipment is required as a result of:
a) misuse or neglect of, or accidental or wilful damage to, the equipment by you;
b) fault in, or any other problem associated with, your own equipment or any system that we do not cover; or
c) failing to comply with these General Terms or the Specific Terms, we willcharge you at our hourly rates for maintenance / equipment replacement.
14.2. If the equipment needs replacing through no fault of your own and is within the warranty period, we will not charge you for its replacement. However, if the equipment is outside the warranty period then a charge may apply.
14.3. On request, you must allow us prompt and safe access to premises occupied or controlled by you. We may require access to carry out installations,inspections, repairs or testing of any equipment used in the Services, and toinspect and check that your use of the Services complies with these GeneralTerms.

15.1. If you accept these terms and conditions by electronic signature, you acknowledge that your electronic signature is your actual signature and that it evidences your agreement to these terms and conditions, the application form and the pricing for the applicable services.

16.1. I understand that the amount may differ monthly based on the services received/provided i.e internet / voice billing etc. Confirmation of amounts to be deducted will be confirmed with me before the debit order run. All such withdrawals from my / our bank account by you shall be treated as though they had been signed by me / us personally. I / We understand that the withdrawals hereby authorised will be processed by computer through a system known as the ACB Magnetic Tape Service, and I also understand that the details of each withdrawal will be printed on my bank statement or on an accompanying voucher.
16.2. I / We agree to pay any bank charges relating to this debit order instruction. This authority may be cancelled by me / us by giving you one calendar month notice in writing, after the initial 12 month period, sent by prepaid registered post to:
P O Box 2820, Mossel Bay 6500 and / or email to: accounts@vtsconnect.net.
This debit order agreement will be between you the client and VTS Connect Pty Ltd t/a VTS Communications based at 29 Diaz Business Park, Beach Boulevard West, Diaz Beach, Mossel Bay, 6505.
I / we understand that I / we shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force if such amounts were legally owing to you. Receipt of this instruction by you shall be regarded as receipt thereof by our bank (whichever it is or will be).

1.1 The General Terms and these Specific Terms apply to all Consumer Services including all Fixed, Broadband, TV and VOIP Services plans and packages.
1.2. Activation of the Services may depend on network availability or factors beyond our control. Some Services are available in some areas of the RSAonly.
1.3. Subject to any package requirements, you may change your Services plan or package at any time. However, additional fees may apply.
1.4. You must obtain our approval before changing the name/address of the account holder. A relocation fee is payable if Services are relocated to a new address.
1.5. You may request additional sockets for the extension of Services to different locations within your premises at the charges set out on our website.
This service is available in some areas of the RSA only. Any work done on your premises at your request is carried out at your risk and we are not liable for such work.
1.6. Unless otherwise specified, our Services plans are on a month to month basis subject to clause 8.1. above.
1.7. If you authorise us to cease specified services from your current provider, you acknowledge that all related aspects of the ceased service (e.g. email account) may also be cancelled.
1.8 VTS cannot be held responsible for services order by the customer on the Fibre Network Operator Portal. It is the customer’s responsibility to ensure that the line speed ordered on the portal corresponds with the line speed ordered on the VTS application form.
1.9 You must give one month’s written notice of cancelling of services subject to clause 8.1.

3.1. Subject to these Specific Terms, the maximum speed of the Wireless Internet Service or Fibre Internet will be the speed requested on your application, online or by phone. If you have a Fibre connection, the maximum speed will be the speed that is supported by your line. The speed of the Wireless and Fibre Service may be impacted by various factors outside of our control.
3.2. From time to time you will not be provided with the advertised bandwidth. In the event of this occurring, please notify our support team within 24hrs so that we can investigate and rectify.
3.3. Standard fee of R99 pm excl for remote support (limited to 2hrs p/m) will be applied to all packages. Thereafter, remote support will be charged at the rate of R199 excl per hour, or part thereof. Alternatively, unlimited remote support is available at a rate of R199 excl per hour, or part thereof.
3.4. We are not liable for any failure of the Wireless and Fibre Service resulting from a systems configuration not authorised by us. All remedial work required to repair the Wireless and Fibre Services as a result will be invoiced to you atour standard hourly rates.

Compulsory Support Fee Applies to All Packages
R99 pm remote support
R199 per hour remote support

3.5. Your usage of the Wireless and Broadband Service is subject to our Fair Use Policy.
3.6. Under RSA law we are required to block access to content that isobjectionable on the grounds of: public interest, public morality, public order, public and national security, national harmony, or which is otherwise prohibited by law. Please contact Support, or follow the process displayed on the web blocking page, if you want to block or unblock access to particular content.
3.7. Other than as required by RSA law, all Wireless and Fibre Services are provided on the basis of an open system with no filters or firewalls. Depending on the level of your service, we will provide third party antivirus and anti-spyware software for installation by you. The use of such software does not guarantee that the Wireless and Fibre Service will be fully protected and we are not liable for the security of your data transmitted via the Wireless and Fibre Service or our Network. We have no obligation to ensure, and make no representations or warranties concerning, the security of your data. You are solely responsible for the data retrieved, stored or transmitted through the Wireless and Fibre Services or our Network.
3.8. The Wireless Service shall be supplied to a radio feed and dish unit. Fibre Services will be provided by the Fibre Network Operator available in your area.